Microsoft Teams Voice

ADD YOUR VOICE TO
MICROSOFT TEAMS

Microsoft Teams_1500x1500.png

CTELO works closely with Microsoft, resellers, partners, telecom operators and customers to make telephony a natural part of the Modern Workplace experience.

"Microsoft Teams is changing the way Enterprise Voice services are consumed. CTELO is in the forefront of this evolution."

Microsoft Teams Voice Partner

Dag Nyrud
Director Modern Workplace - Microsoft Norway

VOICE AS A NATURAL PART OF COLLABORATION

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TEAMS VOICE

Phone calls as a natural part

of day-to-day collaboration.

As users are spending more and more time collaborating with people using Microsoft Teams, the next step is to add phone calls to the same experience.

 

Invite colleagues to phone calls if you need help with a question, forward calls directly, consult in a Teams chat before forwarding or just put the call on hold. All phone calls to you or your company can be answered in Teams, on any device. The best thing is that it is done in the same way you already work with Teams.

The ROUTEAMS cloud service makes it easy to deploy Teams Enterprise Voice and CTELO specialists are by your side the whole way towards the Modern Workplace experience.

Microsoft Teams Voice Headset

CTELO CUSTOMER VALUES

Microsoft Teams Voice World Map

CLOUD DELIVERY

Add Voice to Microsoft Teams in a fast, secure and proven way in the cloud.

The ROUTEAMS Direct Routing Cloud is a global telecom connector.

Microsoft Teams Voice Telecom Agnostic

TELECOM AGNOSTIC

Choose the Telephony vendor that has the best solution for your offices.

Our main concern working with customers telecom setup is to provide the best possible calling experience with Teams.

VOICE VALUE

Extend the value of the Teams collaboration platform by

adding automation, contact centres and app integrations that improves day to day work and processes.

SPECIALISTS

CTELO works with customers and partners to get maximum value out of Microsoft Teams Voice. With this focus, we have become one of the most skilled Teams Voice vendors in the cloud telecom market.

Microsoft Teams Cloud Service
Microsoft Teams Voice Direct Routing

CLOUD DELIVERY

MICROSOFT CERTIFIED

ROUTEAMS is a Microsoft Certified Direct Routing Cloud service that enables enterprises in any country to add phone calls to the Microsoft Teams collaboration experience.

GLOBAL

International enterprises that use ROUTEAMS as their global Teams Voice cloud can unify collaboration and telephony for all their offices around the world.

OFFICE 365 SERVICE LEVEL

ROUTEAMS is delivered from the same Azure datacenter as Microsoft Teams in Europe, the USA and Asia. This ensures the best quality of Teams calling for users in the respective regions and a guaranteed service level of 99,9%.

SECURE

The highest level of security has been applied within Azure to make sure that all measures have been taken to prevent intrusions.

 

The ROUTEAMS Powershell Onboarding Toolkit will be used within the company´s Office 365 security policies, by trusted employees or partners. No portal with external admin access is needed.

 

TELECOM AGNOSTIC

ONE CLOUD, MANY TELECOM OPTIONS.

At CTELO we care about calling quality and finding the best solution for the individual office or user. To be able to do this we are independent of Telecom Vendors and have made it easy for our customers to change to a new vendor, for any reason.

We have three options for connecting Voice to Microsoft Teams:

ROUTEAMS

Make an agreement with one of our certified telecom vendors or bring your own.

DOMESTIC VOICE

Includes ROUTEAMS and the CTELO Voice service with 500 pooled Domestic calling minutes, so you can call within your country.

ONE VOICE

Includes ROUTEAMS and the CTELO Voice service with 500 pooled minutes used for both Domestic and International calling.

Besides these standard offerings, we also work with individual solutions for offices in countries with strict regulations that require special approaches.

 
 
TEAMS VOICE VALUE STORIES
Microsoft Teams Voice Field Worker

FIELD WORKERS

A farmers organization have rapid meetings with the farmers during the season to discuss pricing and crop development. The farmers are often in the tractor or out in the fields and find it hard to attend meetings in a regular way.

Ctelo built a BOT that the organizer can invite to the Teams meeting. The BOT dials up all meeting participants in Teams. The ones that do not answer also get a call on their cell phone.

This solution has made it possible for the farmers to attend these meetings just by pressing the answer button on their phones.

SALES & SUPPORT EFFICIENCY

A customer engagement software is no better than the data that is entered into the system.

With Microsoft Teams now being used by many companies, we see an increase in efficient registration of inbound and outbound calls.

We have assisted companies in adding the Teams Dialpad in Dynamics, build a Dialout app, use Contact Center applications to route incoming calls to the right person, and integrate with Dynamics/Salesforce.

APP INTEGRATIONS

Most of the largest application vendors have added apps to Microsoft Teams for information sharing. This opens up for easy access to important data directly from Teams.

It is also possible to create internal apps adapted to your business processes.

At CTELO we found that Teams is lacking easy access to colleagues busy/free calendar information and therefor built the Teams FIND app to solve this need.

Microsoft Teams Voice Specialists

SPECIALISTS

TEAMS ENTERPRISE VOICE

CTELO works with resellers, partners and customers to provide the highest value of the Microsoft Teams Enterprise Voice capabilities. By using our cloud service ROUTEAMS, we are able to do effective PoC´s, solution design, planning, and delivery.

 

As specialists, you will always meet knowledgeable people when contacting us and we follow any issues all the way until it is solved, no matter if it is on the Teams or Telco side.

 

 

 

 

 

TEAMS ADD-ON EXAMPLES

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APPLICATIONS

Salesforce
Dynamics

Zendesk

Freshworks

DEVELOPED

 

FIND

Dialout

Automatic Dialup BOT

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CONTACT CENTERS

Teams Native

CC4ALL

Competella

Trio

Zylinc

Landis

Tendfor

Anywhere365

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TELECOM OPERATORS

       Telenor                     Telia

      Phonero                   Nortel

      Voxbone                    Twilio

      Speakup                  IPNexia

         GTT                     FortKnox

         NTT                       Singtel

    MyRepublic          Orange(OBS)

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Microsoft Teams Voice Collaboration

A COLLABORATIVE APPROACH

SOLUTIONS BORN IN THE CLOUD

CTELO are specialized in Microsoft Teams and Azure cloud services, which adds value to our customer's collaboration experience with telephony. The Teams platform is evolving month by month. Application providers continuously add innovative cloud solutions that improve internal processes and how companies work with their peers. The challenge now is to find the way through this landscape.

 

To address this challenge, CTELO employees have the freedom to work closely with our customers without counting hours. We are not invoicing hours for sharing knowledge, providing research or material on telecom operators, apps, bots or contact centers. Thus customers can have a low barrier in contacting us to get the most value out of Teams Voice.

A CTELO core strategy is to be independent of Telecom and Software Vendors to ensure that our advice is as objective as possible.

 

To empower our users to embrace the future of collaboration, CTELO is continually improving its technology. Our ROUTEAMS platform opens for a wide range of possibilities that aim to change work-life for the better. So stay in touch to learn about the next Microsoft Teams value adds.

 

Any questions about Teams Enterprise Voice? Contact us today.

Shadow on Concrete Wall

The time has come for enterprises to make Voice a part of collaboration!

ABOUT US

CHANGING THE FUTURE OF ENTERPRISE VOICE

CTELO is a leader in the shift where Microsoft Teams becomes increasingly important for the employee's way of working, internally and externally. At the same time, telephony is still a critical part of daily business communication. CTELO merges these two worlds into one collaboration solution, building business value for companies in the Microsoft platform.

We are enthusiasts and independent of software and telecom providers. We love to help find the best solution based on listening carefully to our potential customers and understanding their expectations with Microsoft Teams. We know how to analyze this information and assist companies to get the most out of the Microsoft Teams ecosystem.

 

Why not join our fast-growing customer base? Get in touch today to learn more about how CTELO makes telephony a natural part of how people collaborate.

Microsoft Teams Voice Group

GET IN TOUCH

CTELO AS, Bernt Ankers gate 17, 1534 Moss, Norway

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+47 69006300

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