Ctelo operates Lærdal Medical´s phones in China
Lærdal Medical's Teams phone system got a new life when Ctelo took over the Asian part. – Ctelo helps us with telephony in our offices in...
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All services are subscription-based and available through Microsoft Partners, Azure Marketplace or Microsoft Appsource.
Smarter Calls @Work
Higher value at a lower cost
Let every phone call make a difference using Microsoft Teams and Dynamics as your business phone solution. Increase employee and customer satisfaction, reduce time spent on administration
and minimise the need for user training.
As these applications are part of the existing Microsoft 365 ecosystem, the total cost of
ownership is significantly lower than traditional business phone solutions.
ONE APP
BETTER CALLS
EASY ADMIN
Better call handling with Microsoft Teams
Answer phone calls to the company in a professional way with Microsoft Teams.
01
Put calls on hold and bring them back
02
Transfer calls to colleagues based on their presence status.
03
Ask busy colleagues in a chat or call if they are available before transferring.
04
Add a colleague to the call if you need assistance to answer a question.
MICROSOFT DYNAMICS
VOICE CHANNEL
Make every support call a great experience!
Power up the Microsoft Dynamics Customer Service Omnichannel with Call Center functionality. By adding the Voice option for Omnichannel, phone calls can be routed to agents based on several criteria, and the support agents can use transcription and recording for effective documentation of the case.
The Ctelo Voice Channel for Microsoft Dynamics adds the missing piece of connecting your existing phone numbers to the Dynamics Voice Channel setup.
CTELO VOICE
Globally available
The cteloVoice streaming service for Microsoft Teams and Microsoft Dynamics is co-sell ready with Microsoft in 141 countries
It makes it easy to deploy the best possible business phone solution in any location globally. Ctelo specialists are by your side, all the way towards the new way of calling.
Be part of the evolution
CTELO works closely with Microsoft, resellers, partners, telecom operators and customers to make telephony a natural part of the Microsoft Teams and Microsoft Dynamics collaboration experience.
"Microsoft is changing the way Enterprise Voice services are consumed. CTELO is at the forefront of this evolution."
Dag Nyrud
Director Modern Workplace Microsoft Norway
FINDIT
EMPLOYEE CATALOGUE
Findit is your Microsoft Teams employee catalogue app, making it easy to start an email, chat, call, book meetings and see the presence status of any one of your colleagues. The Findit catalogue is a search tool that improves how employees interact internally and respond to external queries.
Customer stories
Read about how our clients improved call handling by adding telephony to the collaboration experience.
Get started
If your company has decided that Microsoft Teams or Dynamics should be used for business communication, the next step is adding telephony to the same experience. It is easy to get started using the Ctelo Voice cloud platform, and Ctelo specialists will be at your side to ensure everything is implemented as planned.
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