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Collaboration have changed people's communication behaviour

Separate phone solution
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Reception
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Switchboard
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Support
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Sales
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Administration
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Status
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Chat
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Calls
20% calling

Microsoft Teams
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Status
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Chat
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Video
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Meetings
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Documents
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TELEPHONY?
80% collaboration
The new business phone solution

Simplifies Business Communication
Adding telephony to Microsoft Teams makes all calls to the company a part of the collaboration experience of the user. No matter how complex the call flow is, the user only relates to one app and the collaboration tools they already uses.

Solving business calling with
Microsoft Teams

Apple changed mobile telephony

Microsoft changes business telephony

IP-Telephony & Mobile
Switchboards
Separate phone solution
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Predefined function/features
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Some integrations

Microsoft Teams
Open API's
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Teams store
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BOT's
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Call Centers
Build a long term solution with Teams

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