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Configure the telephony settings

Ctelo Voice for Microsoft Teams

Create the SBC

1. Log in to Teams Admin and go to Voice -> Direct Routing. Click "Add"

Microsoft Teams  screenshot

Set the following SBC parameters and leave the rest at Default:

Microsoft Teams  screenshot

NB: Minimum 24 or #users divided by 4

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If you receive this error, the domain has not yet been activated in Teams. Make sure you created the activation user in point 2.3. Give it some more time and try to Save again.

NB! After the SBC has been created you can delete the activation user.

Create the Voice Route

2. In the Teams admin panel go to Voice -> Direct Routing -> Voice Routes and click “Add”

Microsoft Teams  screenshot

3. Enter the Route name

CTELO-WE1

Set Priority to 1, and Dialed Number Pattern to “.*”

Microsoft Teams  screenshot

4. Click “Add SBCs” and select the SBC created in point 1.

Microsoft Teams  screenshot

5. Click “Add PSTN Usage”, click “+ Add”, input the Voice Route name (e.g. CTELO-WE1), tick the check-box and click “Save and apply”

Microsoft Teams  screenshot

CTELO-WE1

CTELO-WE1

Configure a voice routing policy

6. In Teams Admin panel go to Policy for voice routing.

​Click “Add”. Give the policy the same name as the Voice Route (e.g. CTELO-WE1).
Click “Add PSTN Usage”. Choose the one created in point 5. Click “Apply” and “Save”

Microsoft Teams  screenshot
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