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Singapore

Office Connect

The Ctelo Office Connect service is connecting offices in countries with strict telecom regulations to Microsoft Telephony solutions.

Office Connect Standard

Best choice for small offices

Ctelo_Jan.jpg

This service is an add-on that connects offices in countries with strict telecom regulations to Microsoft Telephony solutions. A hardware appliance is installed at the Company Office location. The service is connected to the Ctelo Operations Center and managed as part of the Ctelo Voice Cloud.

​Main features
​
  • 99,9% SLA, best effort due to customer responsibility of the following per hosted unit:
    • Firewall SLA
    • Datacenter SLA
    • LAN/WAN SLA
    • Internet access SLA
  • Daily backup
  • Quarterly Software Updates
  • Proactive Quality monitoring of Ctelo Voice licensed users
  • Advanced Hardware Replacement (AHR)
    • 5-7 business days for hardware replacement depending on location
  • Minimum 3-year agreement​
  • Requires Ctelo Voice user licenses
Ctelo_Joachim_Teamsmøte.jpg
Office Connect High Availability

Best option for larger offices with critical calls.

Ctelo_Callsenter.jpg

This service is a High Availability add-on that connects offices in countries with strict telecom regulations to Microsoft Telephony solutions. Two hardware appliances are deployed at the Company Office location. The appliances are configured in a fully redundant setup. The service is connected to the Ctelo Operations Center and managed as part of the Ctelo Voice Cloud.

​Main features
​​
  • 99,99% SLA, best effort due to customer responsibility of the following per hosted unit:
    • Firewall SLA
    • Datacenter SLA
    • LAN/WAN SLA
    • Internet access SLA
  • Daily backup
  • Quarterly Software Updates
  • Proactive Quality monitoring of Microsoft Telephony licensed users
  • Advanced Hardware Replacement (AHR)
    • 5-7 business days for hardware replacement depending on location
  • Minimum 3-year agreement​
  • Requires Ctelo Voice user licenses
Ctelo_Jan3.jpg
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