ONE APP - BETTER CALL HANDLING - EASY ADMIN
CTELO BUSINESS PHONE
Phone calls as a natural part
of day-to-day collaboration.
As users are spending more and more time collaborating with people using Microsoft Teams, the next step is to add phone calls to the same experience.
Invite colleagues to phone calls if you need help with a question, forward calls directly, consult in a Teams chat before forwarding or just put the call on hold. All phone calls to you or your company can be answered in Teams, on any device. The best thing is that it is done in the same way you already work with Teams.
The Ctelo Business Phone cloud service makes it easy to deploy. Ctelo specialists are by your side towards the new way of calling.
A SILENT EVOLUTION
CTELO works closely with Microsoft, resellers, partners, telecom operators and customers
to make telephony a natural part of the Microsoft Teams collaboration experience.
Microsoft Teams is changing
the way Enterprise Voice services are consumed. CTELO is in the forefront of this evolution.
Dag Nyrud - Director Modern Workplace - Microsoft Norway
Ctelo Business Phone is a Microsoft Certified cloud service that enables enterprises in any country to add phone calls to the Microsoft Teams collaboration experience.
International enterprises that use Ctelo Business Phone globally can use Microsoft Teams to unify collaboration and telephony for all their offices around the world.
OFFICE 365 SERVICE LEVEL
Ctelo Business Phone is delivered from the same Azure datacenter as Microsoft Teams in Europe, the USA and Asia. This ensures the best quality of calling for users in the respective regions and a guaranteed service level of 99,99%.
The highest level of security has been applied within Azure
to make sure that all measures have been taken to prevent intrusions.
ONE CLOUD, MANY TELECOM OPTIONS.
At Ctelo we care about calling quality and finding the best solution for the individual office or user. To be able to do this we are independent of Telecom Vendors and have made it easy for our customers to change to a new vendor, for any reason.
A farmers organization have rapid meetings with the farmers during the season. The farmers are often in the tractor or out in the fields and find it hard to attend meetings in a regular way.
Ctelo built a BOT that the organizer can invite to the Teams meeting. The BOT dials up all meeting participants in Teams. The ones that do not answer also get a call on their cell phone.
This solution has made it possible for the farmers to attend these meetings just by pressing the answer button on their phones.
SALES & SUPPORT EFFICIENCY
A customer engagement software is no better than the data that is entered into the system.
With Microsoft Teams now being used by many companies, we see an increase in efficient registration of inbound and outbound calls.
We have assisted companies in adding the Teams Dialpad in Dynamics, build a Dialout app, use Contact Center applications to route incoming calls to the right person, and integrate with Dynamics/Salesforce.
MICROSOFT TEAMS APPS
Most of the largest application vendors have added apps to Microsoft Teams for information sharing. This opens up for easy access to important data directly from Teams.
It is also possible to create internal apps adapted to your business processes.
At CTELO we found that Teams is lacking easy access to colleagues busy/free calendar information and therefor built the Teams FIND app to solve this need.
MICROSOFT TEAMS & TELECOM
CTELO works with resellers, partners and customers to provide the highest value of the Microsoft Teams calling capabilities. With the Ctelo Business Phone cloud, we are able to do effective PoC´s, solution design, planning, and delivery.
As specialists, you will always meet knowledgeable people when contacting us and we follow any issues all the way until it is solved, no matter if it is on the Teams or Telco side.
SOLUTIONS BORN IN THE CLOUD
CTELO are specialized in Microsoft Teams and Azure cloud services, which adds value to our customer's collaboration experience with telephony. The Teams platform is evolving month by month. Application providers continuously add innovative cloud solutions that improve internal processes and how companies work with their peers. The challenge now is to find the way through this landscape.
To address this challenge, CTELO employees have the freedom to work closely with our customers without counting hours. We are not invoicing hours for sharing knowledge, providing research or material on telecom operators, apps, bots or contact centers. Thus customers can have a low barrier in contacting us to get the most value out of Teams Voice.
A CTELO core strategy is to be independent of Telecom and Software Vendors to ensure that our advice is as objective as possible.
To empower our users to embrace the future of collaboration, CTELO is continually improving its technology. Our Ctelo Business Phone platform opens for a wide range of possibilities that aim to change work-life for the better.
Any questions? Contact us today.
GET IN TOUCH
CTELO AS, Bernt Ankers gate 17, 1534 Moss, Norway
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