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Unlock the Ultimate Phone Solution with Microsoft Teams!

When it comes to staying connected with your team, having the right phone solution is essential. Microsoft Teams and PSTN provide an optimal solution for all your business communication needs. In this article, I will discuss the features and benefits of Microsoft Teams with PSTN, how to set it up, and the various integrations and apps available.

Introducing Microsoft Teams Phone

Microsoft Teams is a unified communication and collaboration platform that integrates chat, calls and meetings, file sharing and more. It is designed to help teams work better together and stay connected regardless of where they are. Microsoft Teams Phone is an extension of this platform that makes it easy for businesses to communicate with customers and colleagues.

Microsoft Teams Phone is a cloud-based phone system that provides businesses with the features and flexibility they need to communicate effectively. It is an all-in-one solution that includes voice, video and messaging capabilities. With Microsoft Teams Phone, you can make, receive and transfer calls, host video conferences, and manage voicemail.

What is PSTN?

PSTN stands for Public Switched Telephone Network. It is a network of public telephone lines that are used for both landline and mobile calls. This network is used by businesses to make and receive calls, as well as to transfer calls to other numbers. It is the most reliable and secure way to communicate over the phone and is used by many businesses worldwide.

Telephony is an essential component of Microsoft Teams. Integrating PSTN with Microsoft Teams allows you to make and receive phone calls on any device. You can also transfer calls to other phone numbers and manage voicemails. This integration makes it possible to keep your business connected, no matter where you are.

Benefits of Microsoft Teams and PSTN

There are many benefits to using Microsoft Teams and PSTN. These include:

  1. Improved Productivity: Integrating Microsoft Teams with telephony (PSTN) allows businesses to stay connected and productive, no matter where they are. This solution provides a single interface for all your business communication needs, from voice, video and messaging to file sharing and more.

  2. Cost Savings: Integrating telephony with Microsoft Teams helps to reduce operational costs. You can make and receive calls at a much lower cost than traditional phone systems.

  3. Flexibility: Microsoft Teams Phone give you the flexibility to work from anywhere. You can call through the PSTN network from any device and make and receive calls on the go.

  4. Security: Microsoft Teams Phone provide a secure and reliable way to communicate. All data is encrypted, and all calls are routed through the secure PSTN network.

  5. Scalability: Microsoft Teams Phone can be scaled up or down as needed. This makes it easy to accommodate changes in your business needs.

How to set up Microsoft Teams and PSTN

Setting up Microsoft Teams Phone is relatively straightforward. Here are the steps you need to follow:

  1. Create a Microsoft Teams account: To get started, you will need to create a Microsoft Teams account. This allows you to access the full Microsoft Teams features, including voice and video calling.

  2. Connect to the PSTN network: Once your account is set up, you will need to connect to the PSTN network. Many cloud service providers can quickly get you started at a price per user per month.

  3. Set up the Microsoft Teams Phone system: The next step is to set up the Teams Phone Standard licence, route calls and manage voicemail.

  4. Configure settings: Finally, you will need to configure the settings on the Microsoft Teams Phone system. This includes setting up voice mail, call forwarding, call recording and more.

Features of Microsoft Teams Phone

Microsoft Teams Phone offer a range of features that make it an ideal communication solution for businesses. These include:

  1. Voice and Video Calling: Microsoft Teams Phone provide high-quality voice and video calling. You can make and receive calls from any device, and you can also host video conferences.

  2. Voicemail: The Microsoft Teams Phone system allows you to set up voicemail so your customers and colleagues can leave you messages.

  3. Call Routing: You can easily set up call routing to direct calls to the right person or department.

  4. Call Recording: Microsoft Teams allow you to record calls for quality assurance and training purposes.

  5. Conference Calling: You can host conference calls with up to 250 people.

  6. Screen Sharing: You can easily share your screen during calls or meetings.

Integrations and Apps for Microsoft Teams and PSTN

Microsoft Teams and PSTN offer a range of integrations and apps that can be used to enhance your communication experience. These include:

  1. Microsoft Outlook: With the Microsoft Outlook integration, you can easily schedule meetings and send invites to colleagues and customers.

  2. Microsoft Office: The Microsoft Office integration allows you to collaborate on documents and spreadsheets with other users.

  3. Microsoft Teams Mobile App: With the Microsoft Teams mobile app, you can stay connected on the go. You can make and receive calls, send messages, share files and more.

  4. Third-party Apps: A range of third-party apps can be integrated with Microsoft Teams and PSTN. These include customer relationship management (CRM) tools, call analytics tools and more.


Microsoft Teams and PSTN provide an excellent solution for businesses looking to stay connected. This unified communication platform offers features such as voice and video calling, voicemail, call routing, call recording and more. In addition, a range of integrations and apps can be used to enhance your communication experience. With Microsoft Teams and PSTN, you can unlock the ultimate phone solution for your business.


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