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Calling, Voice-enabled channels

Updated: Aug 9, 2021

Voice-enabled channels allow connecting a call queue to a channel in Microsoft Teams. Users can collaborate and share information within the channel while taking calls in the queue. This feature is ideal for scenarios such an IT help desk or HR hotline. IT admins can quickly connect call queues to specific channels, and team owners can manage the settings. Learn more

Microsoft Teams Voice Enabled Channels


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